TERMS & GUIDELINES
2-Day Rush: Orders must be received by 10:00 am (Pacific Standard Time) or production to begin on the same day the order was received. After 10:00 am, production will begin on the next business day. A purchase order, usable artwork and established credit terms or payment for the order must be received before production begins. No proofs are available with rush service.
Addresses: All addresses must contain a contact name, street address, apartment/suite number and zip code. UPS, Fed-Ex, and freight carriers cannot deliver to P.O. Boxes.
Artwork Setup Charges: Black and white process ready artwork must be submitted for anything other straight-line copy – $60.00 (V), 4 color process label $75.00 (V). Please e-mail artwork firstname.lastname@example.org. If sending a disk or by email, we need it in PC format (Tiff or EPS), plates for special imprinting available at an additional charge.
Artwork Cleanup / Typeset: To create process ready artwork or set type, the customer will be billed $50.00 (X) per hour. For color separations on multi-colored jobs, please call for pricing.
Artwork Disclaimer & Process Printing: Upon your approval, you agree to this disclaimer prior to print. Approving this proof means you understand that laser, inkjet, jpeg or pdf/digital proofs etc., do not accurately represent final print quality, and are purely for rough visual/copy approval purposes only. Please know, we print on a variety of substrates and colored substrates i.e. glass, tin, and plastic. The same ink will look different on a white tin versus clear glass. Even the same color printed on white paper will look slightly different printed on a white tin due to the reflective qualities of the tin. Clients must understand that when printing CMYK it is very difficult to achieve an exact PMS match. We diligently strive to achieve exact matches whenever possible, but sometimes this is just not possible due to the color of the product or the substrates we’re printing on.
If you have a client who is adamant about exact PMS matches, we suggest a pre-pro sample for $60.00. It is important for you and your customers to understand that no matter how hard we try, PMS colors rarely look like the computer screen or the same as if they were printed on white paper. Also, the process of some colors, gradients or mesh effects simply cannot be exactly reproduced using Full Color Inkjet Spray Ink, Silkscreen or Pad Print due to how the commercial printer reads the artwork file in the CMYK process. In addition, some shifting may occur to the artwork registration during this process.
Process Printing & Trade printing (In addition to our Artwork Disclaimer & Process Printing):
We have been printing on tins and glass for 25 years, our Printing Process is handcrafted silk-screened and pad printed where each product is manually placed on the mold for printing one at a time. This is not a 100% perfect process and We try our best to match the proof. For any request that demands a perfect aligned imprint or must be the exact color, we are happy to decline our service to you or your client.
Therefore, we require an additional 3% of product overs to cover any damages or defects when handling your products. If 3% cannot be provided, pricing will be increased to accommodate for exact quantities. Claims for defects, damages, or shortages must be made in writing no later than 5 calendar days after delivery. If no such claim is made, the provider and customer understand that the job has been accepted. By accepting the job, the customer acknowledges that the provider’s performance has fully satisfied all terms, conditions, and specifications. Provider warrants that the work is as described in the purchase order. The customer understands that all sketches, copy, dummies, and preparatory work shown to the customer are intended only to illustrate the general type and quality of the work. They are not intended to represent the actual work performed. The provider warrants only that the work will conform to the description contained in the purchase order. The provider’s maximum liability, whether by negligence, contract, or otherwise, will not exceed the return of the amount invoiced for the work in dispute. Under no circumstances will the provider be liable for specific, individual, or consequential damages.
Cancellations: Cancellations must be made in writing. Depending on the work already completed, a $50.00 (X) cancellation charge will be levied, as well as artwork completed to the time of cancellation. Any changes made to the order will affect your due date.
Claims and Returns: All claims must be submitted in writing along with samples of the product. The submission must be made within 5 days of receipt of the merchandise. Price adjustments or Return Authorization are solely at the discretion of the factory and will not be issued unless the required sample is reviewed. Merchandised returned without authorization will be rejected. Returns must be received within 5 days of the issued authorization. Returns must be properly packaged to prevent damage.
Freight Damages: Recipient must report any freight damage to the carrier at once. Do not return freight-damaged parts to the factory. If packages are not signed for as damaged the factory will not bear responsibility.
Co-op Programs: Quotation upon request. When it is necessary for us to ship parts of the order at some future date, the entire order will be produced and invoiced at the time of the first shipment is produced, and the balance of the order is stored in our warehouse. There will be a $4.50 (X) charge for each release from inventory and a $25.00 (X) inventory charge.
Drop / Split Shipments: For drop or split shipments $10.00 (V) per address, plus freight charges. We need the list in an excel file, no special characters (periods, commas, dashes, etc.), text-only. Name – Company – Address – City – State – Zipcode.
F.O.B.: Los Angeles, California
Foreign Shipments: Customer must provide freight or shipping service along with all paperwork and schedule the freight to pick up, name, address and phone number of the consignee or your client if available. Please add $35.00 (V) for additional paperwork.
Fulfillments / Monthly Programs: Available – please inquire.
Import Orders: A deposit of 50% is required. Upon shipping from overseas 25% will be billed with the remaining balance due upon delivery. Import pricing includes all charges except inland freight (FOB port of entry). Duty rates are additional in the landed cost of the merchandise. If rates change adjustments will be made on the final invoice. Inland freight/quantity adjustments (over or under) will be sent on the final invoice. Import orders are subject to 5-10% over or under. All import will be in full case quantities.
Insertions: We will gladly insert any card or literature at no charge. However, if we need to fold the literature or match it to a mailing list you will be charged accordingly.
Mailing Cartons: Please email us or call for Information.
Minimum Orders – Overruns & Under-runs: Varies depending on the item. There is a $50.00 (X) less than minimum charge. No charge for empty and un-imprinted items. It is difficult to manufacture the exact quantities. Full cases required. Factory reserves the right to ship and bill 5% overruns or under-runs.
Paper Proof: All new orders will receive a paper proof with the exact size of your artwork, confirmation of item; the quantity ordered, the color of imprint and scheduled ship date. No paper proof will be sent for re-orders unless requested.
PMS Color Matching: All PMS color matching is $40.00 (V). Be advised that color variations will occur from uncontrollable factors including the base material, background color of the product and the natural fading of pigments as inks dry. WE will make every effort to match the color you specify as closely as we can, but we cannot guarantee an exact color match.
Pre-production Samples (Comp Jars): No charge for sample jar or container only a $60.00 (V) setup charge per color or Label Set Up Charge $75.00 (V). Turnaround is approximately 7 to 10 working days. Pre-production samples may delay the order.
Proof of Delivery: Please request Proof of Delivery prior to the order being shipped. You will be billed $1.50 (X) per package.
Production Time: Varies depending on items. It takes approximately 7 to 10 working days from receipt of virtual art approval for most items. Rush service available for most items Please call for various rates.
Rush Charges: Rush service available for most products. Please email us or call for Information. Samples: End column pricing – we do not accept returns. We must receive an emailed request for samples.
Setup Charges: $60.00 (V) charge per color for labels, silk screening or pad printing. Reorder setup charges are $40.00 (V) per color.
Shipping Information: FOB Los Angeles. Title of goods will pass from Del Rey to the customer when the goods are assigned to the carrier. Allow adequate delivery time. We are not responsible for delays or damage en route. We ship with UPS Federal Express and several common carriers. If you like to supply your own carrier please let us know. We do not ship via U.S. Mail.
Terms: Pre-payment will be required for all first-time orders and for accounts that are not deemed worthy prior to production. All past due accounts will be assessed a charge of 1.5% per month.
Warm Weather Packaging: We recommend not shipping warm sensitive items (chocolate, gummi bears, etc.) during the summer months. We offer cold packs for the special packaging at $10.00 per case.
Art File Information:
Platform:MAC or PC
Accepted Formats: EPS, Tiff, JPEG (at least 300 DPI) and PDF Files.
Programs we support: Adobe Illustrator Adobe Photoshop.
E-Mail: Phone and Fax numbers, as well as contact name(s) should be included in e-mail messages in case we have any questions about art. Send only one file at a time and, if possible, use compression utility to avoid corruption of files. We do not accept file in PowerPoint, MS Word, and other processing programs.
Info: If documents include type, screen and printer fonts must be attached or outlined. We cannot access MAC fonts (please note that sometimes TrueType fonts will not print properly). Documents in Photoshop should not be halftones (Grayscale or CMYK) and resolution should not be lower than 600 dpi.
Trademark Usage: All copy or other material submitted by the customer for use by the plant in producing items ordered, whether or not artwork is required therewith, will be accepted by the plant as being submitted in full compliance with all applicable laws regarding trademark, service, mark copyright, right to privacy, patent or similar protection. The customer, by submitting such copy or other material, represents that the use thereof by the plant on the items ordered will not violate any such laws, and Del Rey Gourmet herby declaims any and all liability for compliance with such laws in the use of the customer’s copy or other material. The customer hereby agrees to hold the plant harmless to any damages, cost, and or expenses when they arise under all such laws and consequence of the plant’s use of said copy or other material or the operations undertaken by this agreement.
Del Rey Gourmet is not the manufacturer or licensed packer of the candy or food product in our catalog.
We look forward to helping you with all of your promotional needs. Be advised, prices are subject to change without notice. This catalog supersedes any and all other catalogs.